We've compiled a list of the top questions riders ask in the lead up to the Big Canberra Bike Ride. Can't find an answer to your question below? Send an email to the Big Canberra Bike Ride team via the 'All Event Enquiries' button to the right of this page.
When do registrations close?
Online registrations close at midnight on Tuesday 28 February 2017.
Can I register on the event weekend?
Riders can register over the event weekend however a $10 late entry fee will apply.
Late registration will be available on from 12pm - 4pm on Saturday March 4 at Rond Terrace.
You can also register on the morning of the ride in the Event Village at Rond Terrace.
When do I get my Ride Number and Registration Pack?
Rider packs will be available for collection between 12pm - 4pm on Saturday March 4 from Rond Terrace, as well as on the morning of the the Big Canberra Bike Ride 2017.
All riders must bring their helmets for checking. No rider packs will be allocated if a helmet has not been checked.
Do I have to be a Pedal Power ACT member to participate?
No. However, if you are not a member you will not be covered by insurance for the event.
Your registration for the Big Canberra Bike Ride gives you access to discounted Pedal Power ACT membership. This will give you insurance coverage for your ride at the event, and all year.
You can also buy insurance coverage for just the day of the event.
What sort of bike do I need?
On recreational rides such as the Big Canberra Bike Ride there is a great range of bikes out on the road, from older mountain bikes/hybrids to the latest road bikes. Smoother tyres will make your ride easier/quicker but don't feel that you need the latest bike to be able to enjoy the fun of participating!
What should I wear?
All participants must wear an Australian Standards Approved helmet during the event.
March is likely to be warm so we suggest wearing a moisture wicking lycra shirt or a simple cotton t-shirt. Padded bike pants are great, otherwise a comfy pair of shorts/cargo pants.
Can we enter the Big Canberra Bike Ride as a group?
You certainly can! If you'd like to enter a group of ten or more riders in the Big Canberra Bike Ride, and need your payment processed as one transaction, please get in touch with us via the 'All Event Enquiries' button to the right.
Each rider will need to be registered individually so we have information like emergency contact and T&C agreements - we will give you a code to enter when you register, so that your booking can be processed under your group payment. Just send us an email and we'll organise it.
How long will the ride take?
Depending on your riding speed and ability, and the time spent at refreshment stops, riders should allow these approximate timeframes to complete the ride:
Can I ride with my baby trailer or child seat?
Children under the age of 6 are permitted to travel the 35km course with a guardian in a bike seat, trailer, chariot, tag-a-longs or any similar child transportation devices. These devices are not permitted on the 68km or 120km ride options.
Can I transfer my ride to someone else if I can't ride?
No. Each rider is required to complete their own registration.
Can I cancel my registration and get a refund?
Riders withdrawing from the Big Canberra Bike Ride 2017 prior to 5pm on February 15 2017 will receive a 50% refund of their entry fee.
Riders withdrawing from the Big Canberra Bike Ride after 5pm on February 15 2017 will not be eligible for a refund.
What are the minimum age limits per ride distance?
The minimum entry age is 13 years old for the 68km and 120km rides.
The minimum entry age is 6 years old for the 35km.
There is no minimum age for the 5km event.
What is included in my registration fee?
Route support for the distance you have entered, course marking, mechanical support, medical support, aid stations and entertainment.
If I have started a registration form but not paid yet, is my place on the ride confirmed?
No, payment must be received prior to midnight on 28 February to ensure your place in the ride.
I entered as an individual but now I wish to join a team. How can I do this?
You cannot change your entry however you can get a teammate to register as a Team Manager, therefore creating the team.
If you entered as an individual but now wish to join that team, select the ‘Already Registered - Join a Team’ button on the right-hand side of the home page of the website. You will now see a list of all the teams registered for the event. Click ‘view’ next to the team you wish to join and follow the prompts.
I need to make changes to my fundraising page details (i.e. change my fundraising image or message, change my fundraising target, change my contact details, and the email that is sent to donors)
For changes to your fundraising page, you will need to login to our site using your username and password. Once you are logged in, go to 'My Account' in the top right hand corner, then select the ‘My Fundraising’ tab, select ‘Manage Page’ under the fundraising page for the event and edit and update the page as required.
When do I receive my Fundraising Rewards?
If you have qualified for fundraising rewards, your rewards will be available for collection at the registration tent between 12pm - 4pm on Saturday 4 March, or between 6.45am - 4pm on Sunday 5 March.
If you can't collect your rewards during these times, they will be posted to you after the event.
I have received my jersey and/or knicks as per my Fundraising Rewards. What happens if they do not fit?
You are able to swap sizes at the registration marquee over the event weekend, pending size available.
I have not reached the fundraising target however I would still like to purchase an AGF jersey and/or knicks. Can these be purchased at the event?
Jerseys and knicks will be available for sale at the event.
What are my fundraising dollars used for?
We encourage all the Big Canberra Bike Ride participants to help us achieve our aim of creating a safer cycling environment in the ACT and nationally by fundraising $25,000 for the Amy Gillett Foundation.
Where can I park on the day?
Parking will be available in the car parks surrounding Rond Terrace.
Can I use public transport to get to the Big Canberra Bike Ride on the day?
Bus services will be available in and around the Rond Terrace area. The Action Bus timetable is available at: https://www.action.act.gov.au/
Is there a time limit to complete the ride?
There is no time limit for each ride category however on-course services will cease at 3pm. A sweep vehicle will drive a lap of each course commencing at 3pm to offer SAG service to riders if required.
I have entered and now wish to join a fundraising team
If you created a fundraising page when you entered:
1. Log into your account by clicking on the My Account Login tab on the menu bar
Note: One member of your team must be registered as the Team Manager. The Team Manager's page name will be the name of the team. If all team members have registered without one nominating as a Team Manager, please click on the ‘All Event Enquiries’ button request our team to change your status to Team Manager.
If you did not create a fundraising page when you entered:
1. Click on the Create Fundraising Page button to the right of this page